A 12-month warranty is supplied with all our products. This covers problems arising from both workmanship and materials but excludes any problems from misuse of the items.
Please note that timber, being a natural product, will always be liable to move/warp/shrink and expand.
You may notice cracks appearing on your garden furniture, this is because each piece is submerged during pressure treatment and will then dry out slowly on our racks in our workshop. When the furniture leaves our workshop it will dry out very quickly in the wind and sun and as it dries out each piece will shrink slightly. Where the screws hold the pieces together the timber cannot move freely resulting in surface cracks. After a month or so the moisture level in the timber will stabilise.
If any problems arise outside of the 12-month warranty, we will always be happy to help, we can advise and if necessary provide replacement parts or conduct the repairs ourselves.
Any information provided to us will only be used by ourselves in completing your order and delivery. We will not pass on any of your details to any third party.
If you wish to cancel your order, please contact us ASAP.
If you are not happy with your purchase or you change your mind, you are entitled to return it to us within 14 days of delivery for a full refund, the only charges will be the original postage to you and the return postage. Please contact us at your earliest convenience to ensure a smooth returns process.
The return postage will be organised by ourselves and will be the same service that delivered the item, collection will need to be made from the original delivery address.
Refunds can only be made to the customer who originally paid for the item.
If you wish to return only part of your order, we will refund the returning item(s) and a proportional part of the original delivery cost.
All returning items need to be sent back to us in an unused condition. When you try out your product please do so in a clean area to avoid scuffs and grass stains.